MACON, Ga. — Julia Callahan is a longtime AT&T customer and said she's experienced few problems with the service provider in the eight years she's been a user.
"There were some key things that were missed here, including when it happened," Callahan said. "It wasn't even caught at first, and to me, that made me feel slighted."
She is just one of the millions of users who were told that if you were an AT&T cellphone customer in 2022, your call data was possibly breached.
On Friday, AT&T said that data was breached from "nearly all" of its cellular customers that used its network between May 1, 2022, and October 31, 2022.
Hackers gained access to call logs that contain a record of every number AT&T customers called or texted during that 6-month period.
The company said it has alerted customers who were impacted by text, mail, or email.
In a statement, AT&T said the compromised data does not include the content of the calls or texts, or personal information such as social security numbers or birth dates.
Vice President of Development at Central Georgia's Better Business Bureau Jake Blankenship works to help and protect consumers to resolve issues like this one.
He says users should check account and credit card statements but also look into the free credit monitoring AT&T is offering through a third party service.
"I would take them up on it," Blankenship said. "Then what you can do is take it a step further. You can go to annualcreditreport.com and pull your credit."
For customers who think they are currently at risk, Blankenship says the Better Business Bureau's scam recovery toolkit could be a solution,
"We have a tool on there that allows them to kind of see how likely they are towards a scam," he said. "So if you've been scammed, or you think your identity has been stolen, it will tell you each step to take to so that you can overcome this setback."
As for Julia, the breach hasn't yet impacted her credit, but she says AT&T should be doing more to put their customers at ease.
"I still feel like for a corporation to be making billions of dollars of profit in a year, that they have a responsibility to their customer base to protect their information and to be running their business ethically," Callahan said.
AT&T says they are actively working with law enforcement on the incident.