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'We no longer trust the post office' | Central Georgians still having issues with U.S. mail

One Macon man says he's being charged over $200 in late fees after his package was lost in the mail.

MACON, Ga. — Postal service problems continue to linger in Georgia. 

This week state lawmakers are pressing the postmaster general on the work that's being done to solve the issue.

The postal regulatory commission scored Georgia's postal service 63.7% for on-time performance, while the national average was 87%.

A July report ranked the Peach State last in the nation for on-time delivery of two-day first-class mail. For several months, mail delays have halted mail-in ballots, driver's license deliveries and jury duty notices.

Macon resident Johnnie Powell says he's sending a complaint to the consumers postal complaint department in Washington D.C.

“As many times as it has happened, we no longer trust the post office,” Powell said. 

He says about a year ago he sent a payment of $1,500 dollars to a friend who never received it. It took more than a year for the check to be sent back to Powell.

"My IRS check last year - we sent a $5,000 dollar check and it never made it,” Powell said. 

He says it was sent out on Dec. 3, 2022. It returned to him undeliverable in November 2023. 

Jason Blankenship, the vice president for The Better Business Bureau, says he has one tip to prevent this from happening.

“Stop mailing checks because we have seen a lot of mail theft,” Blankenship said. 

Blankenship says you should communicate these mail issues so that they can be resolved. 

The Federal Post Office report scored Macon's postal service at nearly 76% for on-time performance in the last week.

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